Privacy Policy

At Lucas Timbre, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

  • Personal Information: Name, phone number, email address, and shipping address.

  • Transaction Details: Orders placed, payment method (we accept only Cash on Delivery), and order history.

  • Device & Usage Data: IP address, browser type, and interactions with our website.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your purchases or inquiries.

  • To improve our website, services, and customer experience.

  • To comply with legal and regulatory requirements.

3. Data Sharing & Protection

We do not sell or rent your personal information. We may share data with:

  • Shipping and delivery partners to fulfill orders.

  • Law enforcement authorities when required by law.

We implement security measures to protect your data from unauthorized access, alteration, or disclosure.

4. Your Rights & Opt-Out Options

You have the right to:

  • Request access to or deletion of your personal information.

  • Opt out of promotional emails by clicking the “unsubscribe” link in our emails or contacting us at [email protected].

  • Disable cookies in your browser settings if you do not wish to be tracked online.

5. Payment & Transactions

We only accept Cash on Delivery (COD) as our payment method. No online payment details are collected or stored by us.

6. Changes to This Privacy Policy

We may update this policy from time to time.

For any questions or requests regarding this policy, please contact us at [email protected]