At Lucas Timbre, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns are accepted within 7 days from the date of delivery.
The item must be in its original packaging, unused, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required.
Custom or personalized items.
Items that have been used, damaged by the customer, or are not in their original condition.
Products marked as “Final Sale” cannot be returned.
To initiate a return, contact us at [email protected] with your order details and reason for return.
Once approved, you will receive return instructions.
The customer is responsible for return shipping costs unless the product is defective or incorrect.
Refunds are processed within 5-7 business days after the returned item is received and inspected.
Shipping fees are non-refundable.
If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the issue.
We will offer a replacement or full refund based on product availability.
For any questions regarding our return and refund policy, please reach out to [email protected].
